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What should I do when my Cincinnati home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your loved ones – against the multitude of risks you might face, like burglary, flooding, and fire. Although your home may be prepared, that doesn’t automatically mean you are. Do you have a good idea of what to do if your Cincinnati home alarm system goes off? The blaring of an alarm can be startling, confusing, and may provoke panic. Your best choice is to stay level-headed and adhere to these straightforward guidelines.

Steps to Take If Your Home Alarm System In Cincinnati Triggers

You don’t want to be in this predicament, but it’s also why you ordered a home alarm system from the outset. You’re awakened in the wee hours of the morning with the distinct sounding of an alarm after one of your sensors has been tripped. What should you do?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your heart is racing. But staying calm is the most effective way to assess what is happening. Avoid the urge of trying to handle the emergency yourself but instead permit your monitoring agents and first responders to do their job.
  2. Protect your family. Your priority should be your family members and leading them out of harm’s way. In the case of a break-in, this might involve moving to a designated safe room as far away from access points as possible. The invader was probably already frightened away by the alarm, but it’s always a good idea to be extra careful. If there’s fumes or a blaze, you ought to exit your home right away.
  3. Remember your smartphone. Most individuals keep their phones with them constantly these days, but you may neglect to take it during an emergency. You’ll want to have it. You’ll be able to keep in contact with your monitoring professionals and receive notifications through your home security app.

Collaborate With Your 24-hour Monitoring Agents

Whenever your home alarm system in Cincinnati goes off, your round-the-clock monitoring professionals will instantly act. The first move is to validate your alarm, and that means reaching out to you. The procedure they follow is dependent on the kind of emergency. For instance, if the emergency is of a medical nature, a single attempt will be made to contact you before first responders are deployed. If you’re dealing with a burglary alarm - the most frequent sort of event - a monitoring professional will follow these steps to reach out to you:

  • An effort will be made to communicate with you via the touchscreen interface. You will usually be requested to provide a passcode.
  • If that doesn’t prompt a response, a call is attempted to your primary contact number.
  • A second number or your primary contact person is attempted next.
  • If there still isn’t an answer, nearby law enforcement officers are dispatched.
  • Your monitoring professionals will follow up with you again once authorities are contacted.

If you're not in a position to communicate with the monitoring team, don't worry. Help will still be sent even if you're not available to verify the emergency.

Get protection for any situation with a Vivint home alarm system in Cincinnati

Stay ready for any crisis with a state-of-the-art home alarm system in Cincinnati from Vivint. Contact (513) 506-9171 to begin designing your home’s security today.